Skip to content

FAQ

SHIPPING & RETURNS

Like a custom printed and framed piece of photography, we hand make each piece to order in the United States. Starting from rolls of premium fabric we dye inject the photograph and design elements using museum grade printing technology. We then individually cut, sew, and ship each product to order. Producing your unique garment to order helps reduce waste. You will receive a FedEx tracking number within 2-4 weeks. 

US Orders: Free Fedex Shipping (2-7 Day)

International Orders: US$20 Flat Rate Fedex Shipping (Plus Duties/VAT) (2-7 Day)

All products are delivered in fully recyclable and reusable packaging.

Shop Intentionally. Reduce Waste. Make It Real.

The photography is custom injected into the fibers of fabric then cut & sewn just for you in your size. A set number of pieces are sold and produced according to each photo and artist drop during a limited window. That means we are unable to accept returns or exchanges. We are also unable to make any changes or cancellations to orders after 24 hours.

If for any reason your new piece arrives in anything other than perfect condition please let us know within 14 days of delivery and we will repair or replace the piece!

Each piece comes in highly giftable, tube packaging without price information. Reminiscent of how you would receive a quality art print. Check out as normal and after purchase, you will receive a branded email of the product you can forward to your intended gift recipient letting them know what they can expect to receive. Pricing is not included in our packaging. Our return policy for gift orders is the same as stated above.

Photographer Drops

The majority of our drops are in limited quantities, so no, we usually don't repeat runs. However, we sometimes do archive sales and re-feature past designs for limited release drops. Limited edition drops are not repeated.

Memento is currently working with photographers on an invite only or referral basis to ensure we can uphold our quality standards and are working with artists who share our values. If you think you would be a good fit for collaboration, please drop us a line at the email below.

Memento's mission is to create a world where self-expression is always as celebrated offline as it is online.

We love and support technology but we aim to do our small part to bring better balance to our time well spent. As a part of that we track offline engagement with our apparel based on product sales, scans, and estimated wear and visibility. Over the lifetime of a garment you would be surprised to find it can eventually far surpass the reach of some online likes and views. Conversation about the content tends to be richer and more in depth in real life as well.

Read more about our social mission surrounding tech and social media addiction here.

Our packaging is not only 100% recyclable (even the tape) but can also be repurposed as a pinhole camera. Learn more on our pinhole camera page here.

Not seeing your question here?

Reach out to us directly, we'll answer any questions you might have.

contact us: hello@mementoapparel.com